In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we inform you that the ownership of the Domain of our virtual store, EscuelatrailRMmotos.com , corresponds to Ricardo Molina Caballero with NIF: ES40313253A with Address: Avenida de Benidorm 10, Local 3, 03550 San Juan de Alicante
For any questions, you can contact EscuelatrailRMmotos.com through the email address info@EscuelatrailRMmotos.com
In compliance with the provisions of Royal Decree 1906/99 of December 17 , which regulates electronic contracting with general conditions and the Law on the Regulation of Retail Trade (Law 7/1996 of January 15, modified by the Law 47/2002 of December 19) as applicable to the provisions on distance sales in articles 38 et seq., Ricardo Molina Caballero (hereinafter Escuela Trail RM Motos) informs:
Purchases made on EscuelatrailRMmotos.com ARE SUBJECT TO THE GENERAL PURCHASE CONDITIONS CONTAINED ON THE PAGE AT THE MOMENT OF THE CORRESPONDING PURCHASE ORDER OR RESERVATION . The formalization of an order or reservation entails full acceptance of each and every one of the stated contracting conditions.
These purchase conditions have been set out in due time, in accordance with current legislation.
The following delivery times begin at the moment the product(s) leave our warehouses. Keep in mind that some products will be available on certain days. The shipping of the products will depend on their availability, shipping availability and payment verification. Depending on the payment formula chosen, the process may vary 24-72 hours.
**EXPRESS SHIPPING BY COURIER:
The delivery of the order will take place within a period of 48/72 hours (business days).
The refund period for the products may take up to 14 days. This period may be delayed depending on the banking entities.
Non-payment implies the client's inability to access the requested product. (Failure to receive the full amount by EscuelatrailRMmotos.com makes the transfer of the service impossible in any case).
Once the payment is verified, EscuelatrailRMmotos.com start processing the order .
After having received payment for an order, EscuelatrailRMmotos.com will proceed to issue and send the invoice.
If you need an invoice with tax information, please indicate it when placing the order. Once invoiced, invoices will not be modified .
For your convenience, we offer payment through PayPal, Credit/Debit Card and Transfer or account deposit .
PayPal is a company belonging to the Internet electronic commerce sector that allows the transfer of money between users who have email, an alternative to the traditional paper method such as checks or money orders.
The online payment operation is carried out through the intermediary PayPal with a secure server, based on the SSL standard, which guarantees the total confidentiality of the data.
PayPal is the most reliable, fastest and easiest payment intermediary service to send a payment to any business registered with Paypal . When the transaction is completed, Paypal charges the buyer's credit card or PayPal account the specified amount and instantly sends payment confirmation to our company, which will automatically proceed to ship the product.
Making the payment does not take more than two minutes: The buyer and the business receive an email with the details of the payment made. By filling out the form the first time, the buyer is registered as a PayPal user, having an account in which they can observe the transactions carried out.
NO CLAIM FOR MISSING ITEM OR SERVICE WILL BE ACCEPTED IF IT HAS NOT BEEN NOTIFIED WITHIN 24 HOURS FOLLOWING DELIVERY OF THE ORDER
In the case of an incident in transportation, you must report it within 24 hours of receipt to the email info@EscuelatrailRMmotos.com,
After the expressed terms have elapsed, no claim will be accepted against EscuelatrailRMmotos.com about the state in which the product was delivered.
In the event that the shipment of your purchase is delayed, we will contact you by email or telephone sufficiently in advance to inform you of the new delivery time. Please provide us with your information correctly, so that we can successfully locate you if necessary. If you do not agree, you can cancel or modify your order without any type of commitment.
In exceptional cases, EscuelatrailRMmotos.com will reserve the right to break down the order by sending the available items and leaving the unavailable items pending for a second shipment. In this case, the second shipment is made without any additional cost.
If the chosen products or services are not available in stock, the buyer may, within thirty days, recover the amounts paid.
**** If your package is returned to us by post or by courier for any of the following reasons: absent, unknown recipient, no response, incomplete address, expiration date in the office, rejected order... We will contact you to inform you of this failed delivery attempt and how to proceed.
If it was the customer's error, by not correctly specifying the address or not picking up the package, the customer must pay the shipping costs again as appropriate to resend the order.
If the error was caused by EscuelatrailRMmotos.com , we will proceed to send again at no additional cost.
EscuelatrailRMmotos.com is not responsible for causes of force majeure that may lead to a delay in the delivery of the product but is committed to guaranteeing its resolution as quickly and efficiently as possible.
EscuelatrailRMmotos.com will refund the amount within 15 calendar days from receipt of the product.
Important : in case of product return, the refund will always be the order amount less the initial shipping costs, regardless of whether they have not been charged initially due to promotions.
In case of a defective product, product sent incorrectly or withdrawal, the procedure to follow is the same.
To return and/or refund the product satisfactorily, you must follow the following steps;
*We try to process all returns as quickly as possible but please note that this process can take up to approximately one month.
In the event that the customer detects a problem at the time of delivery of their order (defective product, damaged packaging, missing or damaged products), they must contact our customer service center at the email info@EscuelatrailRMmotos.com . If not communicated, no claims will be accepted.
If a participating customer wishes to cancel a trip, they must make a written request to the Event Operator 12 weeks before the indicated start date of the Event, requesting cancellation and explaining the reasons for the request. Regardless of the reason, if a Participant cancels an Event, they will be charged the following charges: If the Event Operator receives notice less than 12 weeks before the stated start date of the Event, cancellation charges are 100% of the total cost of the Event excluding the terms that apply to the Participant's deposit, as any deposit paid is non-refundable and non-transferable. If he
Refund requests should be directed to EscuelatrailRMmotos.com
In the event that the client has contracted a course and wishes to cancel it, they must notify EscuelatrailRMmotos.com with 10 days in advance to obtain a full refund. Otherwise, 50% of the course fee will be refunded.
In accordance with the provisions of Royal Legislative Decree 1/2007 , all products sold by EscuelatrailRMmotos.com They benefit from a legal guarantee of conformity that lasts two years for new products.
The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
However, only if the defect or lack of conformity of the product manifests itself during the first six months, it is understood that the defect already existed when the product was delivered, unless the contrary is proven.
If the lack of conformity appears after those first six months, you will be the one who, in order to make use of the guarantee, will have to demonstrate that the problem is factory-made and has not been a consequence of misuse or the passage of time. time. To do this, we suggest that you request an expert opinion, the cost of which will be at your expense, in order to specify the cause of the lack of conformity and whether it has been caused by misuse or not of the device. If it is proven that the failure is factory-made, you will be entitled to benefit from the warranty.
You may choose between demanding the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate.
In the event that the product cannot be repaired and cannot be replaced by another with identical characteristics, you will have the option of requesting a reduction in the price, a refund or the possibility of replacing the product with a different one (with different characteristics). not identical) that you can choose yourself.
Deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable tension, incorrect installation, or materials subjected to wear and tear due to normal use are not included.
The covers are considered decorative products except those in which other special characteristics are specified.
All reservations will be made by purchase order. The participant is the name that appears on the reservation order. The reservation purchase invoice confirms it.
EscuelatrailRMmotos.com reserves the right to reject any reservation at its discretion.
CANCELLATION OF SERVICE BY ESCUELATRAILRMMOTOS.COM
EscuelatrailRMmotos.com reserves the right to cancel an event if there are six or fewer Participants booked eight weeks prior to the start date of an Event. In the event of such cancellation, Participants will be offered an alternative event or a refund of all funds paid, including their non-refundable/non-transferable deposit. Participants will be notified immediately.
Cancellation is decided in the first instance by telephone and then confirmed in writing. In the event that a Participant cannot be contacted by phone, regardless of the reason, an Email will be sent with written confirmation of cancellation. If the event is cancelled, EscuelatrailRMmotos.com will not be responsible for any additional costs or losses incurred by the Participants due to the cancellation of the event.
LIABILITY OF ESCUELATRAILRMMOTOS.COM
EscuelatrailRMmotos.com is responsible for ensuring that any part of the event, which is under its control, is provided as described in the promotional materials and that local service providers are efficient and reputable. During the event, some amenities such as hotel elevators, swimming pools, etc. require regular maintenance service and may therefore be inaccessible at times. EscuelatrailRMmotos.com cannot be held responsible for some services being affected by weather conditions, mechanical breakdowns or other circumstances beyond the control of the Event Operator. EscuelatrailRMmotos.com cannot be held responsible for death, personal injury or illness caused by activities carried out outside the event itinerary. EscuelatrailRMmotos.com also cannot be held liable for death, personal injury or any illness caused, unless proven negligent where such finding of negligence has been made subject to Spanish Law and the exclusive jurisdiction of the Spanish Courts.
EscuelatrailRMmotos.com cannot be held responsible for unforeseen travel delays.
In the event of a delay, participants will be responsible for providing their own additional meals, travel and accommodation.
EscuelatrailRMmotos.com will not provide a refund for any part of the missed event. In the event of a disruption for participants to travel to their booked event, recovery of any consequential payments they have exceeded must be referred to their Travel Insurance provider.
In the event of Force Majeure (Unusual and unforeseeable circumstances that are beyond normal control, the consequences of which could not have been avoided even if all necessary care had been exercised) no refunds or compensation can be made and Participants will be responsible for providing all their own additional meals, travel and accommodation. In the event of a disruption to Participants traveling to their booked Event in the event of Force Majeure, recovery of any consequential payments they have exceeded must be referred to their Travel Insurance provider.
In compliance with the provisions of current regulations regarding Data Protection, the USER is informed that the personal data requested through the web pages or other means will be incorporated into the automated files for which Ricardo Molina Caballero is responsible and will be subject to automated processing.
In compliance with the provisions of Organic Law 15/1999 of December 13, the clients and users of EscuelatrailRMmotos.com They can at any time exercise their rights of access, rectification, cancellation and opposition to their personal data, by communicating this by sending an email to the address info@EscuelatrailRMmotos.com or to Avenida Agustinos de León 37, 24010 León. The name and surname, username and email with which you registered will be indicated. A photocopy of the user's ID is required.
The information provided by the user will be used by EscuelatrailRMmotos.com exclusively for the following purposes:
1- Sending orders, drafting invoices and warranty contracts.
2- Periodic sending of information about the store, products or services of EscuelatrailRMmotos.com , including new developments in this regard. In any case provided above, once registered in the EscuelatrailRMmotos.com databases . The user may exercise the rights of access, rectification, cancellation and opposition at any time, in accordance with current legislation.
3-In the case of purchases made with PayPal, EscuelatrailRMmotos.com may ask the user for some additional information, as well as to send by fax photocopies of their identity document and/or credit card.
While browsing EscuelatrailRMmotos.com Some cookies will be generated:
Cookies are small data files generated through instructions sent by web servers to the user's browser programs and saved in a specific directory on your PC with the aim of gathering information compiled by the file itself.
Complying with the Cookies Policy according to the LSSI , the option to accept or not will appear on the main page of EscuelatrailRMmotos.com .
If these cookies are not active, you may have problems when placing orders on the website and accessing your account.
These general conditions are ruled by the Spanish Law.
Online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec . europa.eu/consumers/odr/
These General Contract Conditions are updated on January 1, 2015.